Frequently Asked About Your Account Terms
Contact our support team immediately via live chat or email with your account email address. We'll verify your identity and reset your password or secure your account. Change your password regularly and enable two-factor authentication in your account settings to prevent unauthorised access.
You cannot change the terms themselves, but you can update your account settings, payment method, and contact details. We may update these terms with notice, and continued use of your account means you accept the changes. Check your email for any policy updates we send.
Suspension is temporary; you can regain access after addressing the issue. Closure is permanent and your balance is refunded. We suspend accounts for rule violations or security concerns. Closure happens if you request it or if violations are serious. Your withdrawal goes to your verified payment method within five business days.
No. Your deposit method must be registered in your own name. We verify ownership before processing your first withdrawal. Using another person's payment method violates our terms and may result in account suspension and fund forfeiture.
Once verified, withdrawals are processed within 24 hours. Your payment provider (DANA, OVO, GoPay or QRIS) then deposits the funds, which usually arrives within one to two hours. Bank transfers may take up to three business days. You'll receive a confirmation email when your withdrawal is sent.
Using multiple accounts, sharing your login, attempting to exploit game mechanics, depositing funds that aren't yours, or withdrawing winnings before meeting any applicable requirements all breach our terms. We monitor accounts automatically and may suspend or close your account if we detect rule violations.
Account access depends on local law. If you're in a region where our service is restricted, we cannot process your account. If you move or travel to a restricted region, your account access may be suspended. Contact support to verify eligibility in your location before opening an account.
